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Annual GP Patient Survey

January 18, 2022

An annual national survey is being held to help gauge how people feel about their GP practice.

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to more than two million people, randomly selected, from across England between now and March.

The survey is designed to give patients the opportunity to feed back about their experiences of their GP practice. It includes questions about a range of issues, such as how easy or hard it is to make an appointment at your practice, satisfaction with opening hours and the quality of care received from your GP and practice nurses, amongst other things.

The survey will help the NHS to improve GP practices and other local NHS services so they better meet your needs.

To find out more see the GP Patient Survey website.

[posted 25.01.22]

Oxfordshire’s talking therapies TalkingSpace Plus, here to ‘Help!’

Oxfordshire’s talking therapies TalkingSpace Plus, here to ‘Help!’

Oxfordshire’s talking therapies TalkingSpace Plus, here to ‘Help!’ - Oxford Health NHS Foundation Trust

[posted 25.01.22]

Covid-19 Vaccination - Children aged 5 - 11 at high risk.

Hightown Surgery will not be offering vaccination to this age group.

Please find below a link to guides for parents.

[posted 17.01.22]


Victims First Specialist Service supports anyone who has been a victim of a serious crime such as rape, sexual abuse, modern slavery or exploitation. Our team of Caseworkers are dedicated to making sure you can seek justice and get the right support to cope and recover.
We now have a new Outreach service and would like to speak to mutli-ethnic communities with the aim of raising awareness about our service and to offer Casework support to anyone who has experienced a serious crime.
We offer free, independent, confidential, 1-2-1 emotional & practical support:
• We can advocate for your rights and make sure your needs are met.
• We offer help to access the right support services.
• If you choose to, we can support you through the criminal justice system.
• We can connect you with therapeutic support to promote your wellbeing.
• We can access interpreters if needed.
Please call one of our Outreach Workers for a confidential chat or for more information about our service on 07908 092116 (Oxfordshire), 07956 155167 (Buckinghamshire) or 07961659794 (Berkshire).

Support for Victims of Crime in Berkshire, Buckinghamshire and Oxfordshire · Victims First – supporting victims across Berkshire, Buckinghamshire and Oxfordshire (

NHS Vale of York Clinical Commissioning Group - Home


Nationwide campaign launches to help improve children’s health with a few simple swaps


A new campaign from Department of Health and Social Care’s Office for Health Improvement and Disparities (OHID) has launched, heroing the NHS Food Scanner App as part of its first ‘Better Health’ children’s nutrition campaign. The App is the ideal health hack 7 for families, helping them to swap food and drink that are higher in sugar, saturated fat and salt to healthier alternatives.


With a simple scan of the barcodes, families can see how much sugar, saturated fat and salt is in everyday food and drinks. The App suggests healthier swaps, by encouraging users to choose “Good Choice” products – there are thousands of Good Choice food and drink products you can swap to.


The NHS Food Scanner App provides parents with an easy hack to improve their children’s health in 2022.


Download the free App today from the App Store or Google Play or search ‘Better Health Healthier Families’

[posted 11.01.22]

SSP self-certification period temporarily extended to 28 days

Employees can normally self-certify sickness absence for the first seven days. Temporarily, they can self-certify for 28 days from 10th December 2021 until 26th January 2022. This is to enable GPs to focus on the COVID-19 booster programme.

Please use the following link for more information:

As you know the NHS in Oxfordshire and across the country is working fast to roll out the expanded COVID-19 booster vaccination programme and increase vaccine appointments for patients.

From today, Wednesday 15 December, all adults aged 18+ can book their booster appointment.

We will contact you as quickly as we can to book your vaccine at our local GP-led site, or you can go via the NHS National Booking System.

The need to make boosters available at speed will require a lot of our staff time and resources, so we need to clinically prioritise our ‘business as usual’ GP services to support the vaccination programme. This could lead to some routine appointments and services being postponed. We will update you if this is the case, or you could help us help you by postponing routine appointments yourself – but please let us know if you are not coming.

Please be assured that clinically urgent services are open and urgent appointments will go ahead as planned.

The aim of the NHS is to offer every adult the chance to book their booster jab by the end of the year to help protect against the Omicron variant.

Vaccines continue to remain the best line of defence against the virus.

Thank you for your cooperation and continuing support during these very challenging times.

For more information please check here

[posted 15.12.21]

Omicron update

Urgent work is ongoing to fully understand how the Omicron variant may change the behaviour of the virus with regards to vaccines and transmissibility.

We will update you when we have more information.

Vaccines continue to remain the best line of defence. The Government has good reason to remain confident that our current vaccines will provide protection against the new variant but the extent of this continues to be investigated.

All adults who have not yet received their first or second dose of the vaccine, or those who are eligible for their booster are encouraged to come forward to help protect themselves and others. This can be done through the national booking service.

The Joint Committee on Vaccination and Immunisation (JCVI) now advises:

• All adults aged 18 to 39 years should be offered a booster dose, in order of descending age groups, to increase their levels of protection.

• Booster doses should be given no sooner than three months after the primary course.

• All severely immunosuppressed individuals should be offered their booster dose no sooner than three months after completing their primary course of 3 doses.

• Young people aged 12 to 15 years should receive a second dose of the Pfizer-BioNTech COVID-19 vaccine, no sooner than 12 weeks after their first dose.

The booster will be offered in order of descending age groups, with priority given to the vaccination of older adults and those in a COVID-19 at-risk group. This will accelerate the deployment of COVID-19 vaccines and raise levels of protection across the population.

The NHS is working on the plans to offer the booster to the new groups above. But please note that this is not available yet. We will update you as the service develops but please remember the NHS will contact you when it is your turn. Please do not ring the GP practice.

[updated 02.12.21]

COVID-19 booster jabs

Check your eligibility for a COVID-19 booster jab on the NHS website, or call 119.

Remember – is must be at least 182 days since your 2nd dose before you can have your booster

If you’re eligible, don’t wait, book your appointment as soon as you can;

– Book online using the National Booking Service

– Call 119

– Attend a walk-in clinic:

[posted 29.11.21]

Oxfordshire Clinical Commissioning Group

Please find attached two leaflets which explain how GP practices are operating via triage and face-to-face appointments, the role of receptionists and the need to be kind and respectful to staff.

Why are GP practices still working differently

Helping your GP team to help you

[posted 12.11.21]

Patient Access Emails

There have been reports from both Patient Access users and people who have never registered for the online service, that they have received Covid passport emails purporting to be from Patient Access

We would like to share the following guidance from Patient Access for your information

We advise users of Patient Access to check the name and email address of the sender, all emails from Patient Access will come via an email address that ends in

We advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page. You can find more information and guidance on our information security page here:  

We strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.  

Email addresses used to register for Patient Access account are secure. We do not share any data and no data is ever saved or stored on any device you use to access Patient Access.

[posted 09.11.21]

If you have an administration query regarding Covid vaccines please use the email below

Please note this email should not be used for clinical vaccine queries.

[posted 29.10.21]

Oxfordshire Clinical Commissioning Group

Primary Care - Working for You

Primary Care - Working for You Help us help you Don't ignore these symptoms #BeKind

[updated 09.09.21]



There is widespread confusion amongst our patients about home lateral flow tests versus laboratory PCR tests for covid19.

If you have symptoms of COVID-19 such as a new cough or fever,  you MUST book a PCR test via, or by calling 119 (not 111). Results are usually provided to you within about 24 hours, and are also recorded automatically onto your GP notes.  

LATERAL FLOW TESTS are only useful to screen for possible COVID-19 CARRIERS who have NO SYMPTOMS.
If you have a positive home lateral flow test, you must book a more accurate lab PCR test to confirm or refute that result.
The PCR test is the most accurate ‘Gold standard’ test.

In adults and older children with potential Covid symptoms we will (usually) require you to have had a negative Covid PCR before it is safe to book a face to face examination in the surgery. A negative home lateral flow test is not good enough if you have symptoms.

This is in order to safeguard other patients and staff with the building, your own close contacts, and the population as a whole.

This is likely to be the case until the majority of the population have had their two Covid vaccinations, even if you have had yours already.

Healthwatch would like to hear from you if you have used an interpreter for an appointment.

Please click on the posters below for more details or use the links to their social media posts.

Using interpreters poster - English

Using interpreters poster - Arabic

Facebook -

Twitter -


Please click on the link below if you would like to leave feedback about the practice.



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