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Name change for practice team

From 1st July our Reception team have changed their name to Patient Services with Receptionists being known as Patient Services Navigators.

This change is to more accurately reflect the duties of the role.

Working under the direction of the GPs and strictly in accordance with Practice guidelines and protocols, the Patient Services Navigator will facilitate the patient journey in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide the best options and reach a positive outcome for the patient while projecting a positive and friendly image, either in person or via the telephone.

Provide an important interface between other healthcare professionals and the practice team.


                    

IMPORTANT: COVID TESTING

There is widespread confusion amongst our patients about home lateral flow tests versus laboratory PCR tests for covid19.

If you have symptoms of COVID-19 such as a new cough or fever,  you MUST book a PCR test via https://www.gov.uk/get-coronavirus-test, or by calling 119 (not 111). Results are usually provided to you within about 24 hours, and are also recorded automatically onto your GP notes.  

LATERAL FLOW TESTS are only useful to screen for possible COVID-19 CARRIERS who have NO SYMPTOMS.
If you have a positive home lateral flow test, you must book a more accurate lab PCR test to confirm or refute that result.
The PCR test is the most accurate ‘Gold standard’ test.


In adults and older children with potential Covid symptoms we will (usually) require you to have had a negative Covid PCR before it is safe to book a face to face examination in the surgery. A negative home lateral flow test is not good enough if you have symptoms.


This is in order to safeguard other patients and staff with the building, your own close contacts, and the population as a whole.


This is likely to be the case until the majority of the population have had their two Covid vaccinations, even if you have had yours already.


Healthwatch would like to hear from you if you have used an interpreter for an appointment.

Please click on the posters below for more details or use the links to their social media posts.

Using interpreters poster - English

Using interpreters poster - Arabic

Facebook - https://www.facebook.com/HealthwatchOxfordshire/posts/4323494924369537

Twitter - https://twitter.com/HealthwatchOxon/status/1410194396050513929


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For the latest advice from the NHS Oxfordshire Clinical Commissioning Group regarding what to do if you are bitten, please, Click Here

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