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Hightown SurgeryHightown GardensBanburyOxfordshire, OX16 9DBTel: 01295 270722
Hightown Surgery Care Quality Commission
Hightown Gardens Overall rating - Good
Banbury, OX16 9DB March 2017
Tel 01295 270722
Also see information regarding the Neighbourhood Access Hub
Patients often have several reasons for seeing the doctor and it is helpful if these are listed briefly at the beginning of the consultation. If you are seen as an emergency the doctor will only be able to deal with the urgent problem.
Please remember that a separate appointment is necessary for each patient and requests for "fitting in" other family members unnecessarily delays the doctor.
If you have any urinary symptoms please bring a urine sample with you in a small clean container.
In most cases children under 16 should be accompanied by a parent / guardian.
Patients are entitled to be accompanied by a chaperone for any consultation, examination or procedure.
If you would like one please ask at Reception or mention it to your GP.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
This is a new clinic run by Maureen who is a highly qualified Nurse who can treat and prescribe for minor illness and conditions including:
Acute infections: cough (including exacerbations of asthma/COPD), sore throat, earache, sinusitis, eye
infections, fever in a child (1yr or over), UTI, D&V, infected toe/finger/ingrowing toenail, infected insect bite, boils.
Allergies/skin: hay fever, chickenpox, itchy rashes, insect bites, eczema, warts/verrucae, acne.
Injuries: minor head injury, limb sprains (ankle, knee, wrist), animal bites, queries about tetanus.
Other: Emergency contraception, vaginal discharge/thrush.
Exclusions: child under 1 year, pregnant women, abdominal pain, acute emergencies (chest pain,shortness of breath).
The clinic will run on a Wednesday afternoon from 2pm to 6pm. Appointments can be made on the Tuesday afternoon and Wednesday morning. Please ask the receptionist if your problem can be dealt with in this clinic.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you receive a reminder by text you can simply reply with the word CANCEL.
Log in to Patient Access (to register go to Reception with 2 forms of ID, 1 should be photographic e.g. passport)
Hightown Surgery Patients now have access to the Neighbourhood Access Hub which give better access to a Doctor at the weekend and in the evenings. Please read the attached letter for more information.
Neighbourhood Access Hubs
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
We have been a training practice since 1992. We enjoy and are committed to teaching and see the benefits it brings to patients, the practice and the profession. We are proud of our successful training record and 3 of our current doctors actually started here as trainees.
We are part of the Banbury GP Vocational Training Scheme within the Oxford Deanery.
The whole practice participates in GP Training and we also teach a variety of other health professionals; so far including community nurses, health visitor and midwifery students, student counsellor and a pharmacist. We also have Oxford medical students on short term attachments each autumn.
Doctors who train with us are fully qualified and have selected general practice as their career speciality. They have completed at least 2 years in hospital posts and some have prior GP experience too.
Postgraduate medical training has recently been modernised so that more doctors have the opportunity to learn in general practice, whatever their final career aspirations. This means we now have the opportunity to expand our teaching role, to include recently qualified doctors who wish to learn more about primary care. They join us for 4-6 months and have a greater level of supervision than our 1 year registrars (for simplicity we refer to them all as registrars).
What do registrars do?
You may be told you are seeing a GP registrar when you make your appointment and the doctor will also introduce themselves as a GP registrar when they greet you. You will always be asked if you are happy for a registrar or student to sit in on your consultation but if you are uncomfortable with this please decline.
As a training practice we will always seek your written permission if the registrar is videoing his/her consultations. Physical examinations will be off camera and you can ask for the camera to be switched off at any time during the consultation. The videos are only viewed by the GP registrars and their supervising GP's and are an invaluable tool for teaching consultation skills.
How does This Benefit Patients?
As a training practice we have to demonstrate and maintain the highest standards of healthcare for our patients, as well as providing an excellent learning environment for GP registrars. We are rigorously externally assessed every 3 years for excellence in organisational, clinical and educational performance.
Registrars also increase the number of available appointments, bring fresh ideas and enthusiasm and share the most up to date hospital practice with us.
We feel privileged to be involved in training the doctors of the future and hopefully encouraging them to aspire to be excellent GP's as defined by the Royal College of General Practitioners (RCGP).
Hightown Surgery Practice and Training Profile
Banbury GP Vocational Training Scheme
For any further information please contact Dr Louise Cornwall (trainer) or Mrs Diane Stringer the Practice Manager.
The practice has traditionally been involved with primary care research, in particular with Dr Lehman’s work on heart failure and Dr Hin’s on Coeliac Disease and on vitamin B12 deficiency. Dr Hin retired in July 2012 but continued to run a research project on vitamin D deficiency, details of which you may have seen in the surgery and many of you kindly participatied in, this concluded in 2014. We take part in projects run by reputable, outside agencies (often Oxford University or the Oxford Hospitals). It will always be made clear to you if any of your care is linked in any way to research. We are justifiably proud of the achievements so far in this area.