Violence Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
NHS Zero Tolerance Policy
Our staff are here to help you and will always try to be as polite and helpful as possible even during difficult times.
There is an NHS Zero Tolerance Policy against shouting, swearing or threatening behaviour, which will not be tolerated under any circumstances.
Patients and members of the public who are abusive or threatening towards our staff maybe asked to leave. It may sometimes by necessary for patients to be removed from our list.
Phone call recording policy
Phone call recording policy
Practice Vacancies
There are no current vacancies.
Website feedback
We hope you enjoy having a look around the site and familiarising yourself with some of the online features. Whatever your thoughts, be sure to let us know via our feedback function. [please note this function should purely be used to feedback any comments relating to this website. For any feedback relating to the practice please contact us in the usual way]
General feedback
Comments and suggestions are always a great way of helping us continue to enhance the way we look after you. Please contact us directly to with any feedback.
You can also leave feedback by clicking on the Healthwatch icon at the bottom of this page.
Practice Leaflet
Your appointment.
Keep it or cancel it - but please don't waste it.
Did you know that there are around 12 million missed GP appointments every year?
That's over 46,000 appointments every week, and costs the NHS around £162 million.
Missed appointments waste NHS resources and can cause serious delays in treatment for other patients.
If you no longer need your appointment or cannot attend please let us know as soon as possible so that we can offer it to another patient.
NHS Zero Tolerance Policy
Our staff are here to help you and will always try to be as polite and helpful as possible even during difficult times.
There is an NHS Zero Tolerance Policy against shouting, swearing or threatening behaviour, which will not be tolerated under any circumstances.
Patients and members of the public who are abusive or threatening towards our staff maybe asked to leave. It may sometimes by necessary for patients to be removed from our list.
Free wifi now available in practice.
look up health information, download health apps and browse the internet.
Search "NHS-WiFi"
There is a simple registration process to set up your account on first use.
It is really important we have an up to date phone number, and especially a mobile if possible, for all our patients. If you do not have a mobile or a smartphone, but are happy for a relative to be texted with details of how to book an appointment on your behalf that helps too.
Do you have a new mobile number? Would you like to provide us with your next of kin's to contact in an emergency or to book appointments on your behalf? If so, please contact us with details such as who the mobile number belongs to and under what circumstance you would like us to make contact.
Current vacancies
Patient Services Navigator x 2
Post 1 - 20 hours per week (likely work pattern 13.30 - 18.30 Monday, 13.00 - 18.00 Tuesday & Wednesday 8.30 - 13.30 Thursday)* #
Post 2 -25 hours per week (likely work pattern 13.30 - 18.30 Monday to Friday)*
* rota basis for Monday 19.00 finish
# rota basis for 7.30 start
Working under the direction of the GPs and strictly in accordance with Practice guidelines and protocols, the Patient Services Navigator will facilitate the patient journey in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide the best options and reach a positive outcome for the patient while projecting a positive and friendly image, either in person or via the telephone.
Provide an important interface between other healthcare professionals and the practice team.
Job description
Hightown Surgery staff members (and their household) cannot also be patients at Hightown Surgery. Successful applicants and household would need to register with a new GP practice.
Closing date 30th July 2021
Please complete the attached application form.