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Noticeboard

Hightown Surgery                                                               Care Quality Commission    

Hightown Gardens                                                              Overall rating - Good

Banbury, OX16 9DB                                                            March 2017

Tel 01295 270722

contact your doctors online and get a response by the end of the next working day

 

Coronavirus (COVID-19) latest information and advice

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Hightown Surgery is open for telephone appointments on Good Friday (10 April) from 8:00 to 18:30 and on Easter Monday (13 April) from 8:00 to 16:30.

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PLEASE DO NOT COME TO THE SURGERY IN PERSON. YOU WILL ONLY BE SEEN IF NECESSARY BY PRIOR ARRANGEMENT.

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If you have a health concern or symptoms that are not coronavirus-related please contact the surgery by calling 01295 270722 or using our online e-consult system. All appointments are initially by telephone at the moment. The doctor or practice nurse will do all they can to help you over the phone. However, if they feel you need to be seen face-to-face, safe arrangements for this appointment will be made.

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If you have COVID 19 coronavirus symptoms you need to self-isolate for 7 days. You can visit NHS online and use the 111 online coronavirus service to get support and advice. Only phone 111 if you feel you cannot cope with your symptoms at home or they are getting worse, or you do not have internet access. 111 will direct you to the most appropriate
service.

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The most important thing you can do to stay safe, protect your family and protect your NHS doctors and nurses is to follow Public Health advice to stay at home and keep your distance from other people.

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Thank you for your understanding and continued support.

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Please note we will not be issuing any prescriptions 2 weeks before they are due. If you order too early it puts a strain on the  general supply chain. .

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Most GP and some nurse appointments have been converted to a telephone consultation in line with Public Health guidance regarding the coronavirus situation. If you have a booked appointment a clinician will be contacting you by telephone instead.

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We are currently waiting for guidance from NHS Digital on how to search for our at risk patients. Once we have this we will be contacting our patients to advise them on what to do next. In the meantime please ensure you check all the latest government guidance and wait to hear from us.

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For extremely vulnerable Cherwell residents who have received a letter from the NHS and who have no support network, local councils and the voluntary and community sector have created a dedicated point of contact offering priority support across the county. https://www.cherwell.gov.uk/news/article/694/shielding-our-most-vulnerable-residents

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  • Anyone with symptoms (high temperature or a new persistent cough) should stay at home for at least 7 days.

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  • If you live with other people and you/they have symptoms, all household members should stay at home for at least 14 days from the day the first person got symptoms, to avoid spreading the infection outside the home.

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  • After 14 days, anyone you live with who does not have symptoms can return to their normal routine.

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  • But if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home longer than 14 days.

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DO NOT GO TO A GP SURGERY, PHARMACY OR HOSPITAL.

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You do not need to contact 111 to tell them you're staying at home.

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CLICK HERE FOR THE LATEST INFORMATION ON CORONAVIRUS

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.PLEASE DO NOT CONTACT THE PRACTICE WITH QUESTIONS ABOUT CORONAVIRUS as this will block our phone lines and prevent us from providing our usual medical services.

 

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For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.

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These can be accessed https://111.nhs.uk/service/covid-19.


(Site updated 09/04/2020)
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