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Hightown SurgeryHightown GardensBanburyOxfordshire, OX16 9DBTel: 01295 270722
Hightown Surgery Care Quality Commission
Hightown Gardens Overall rating - Good
Banbury, OX16 9DB March 2017
Tel 01295 270722
Blue Group Midwives - telephone number 01295 229190.
The antenatal clinic is run by the midwives from the Horton Hospital every Tuesday at the surgery. The clinic looks after pregnant patients from early pregnancy to delivery.
Asthma /COPD Care
This is provided by our practice nursing team, to help asthmatic / COPD patients monitor their conditions properly and to choose the best form of treatment for their individual circumstances.
Please click here for further information.
Monday 16:15 - 18:00, Wednesday 09:00 - 10:45
Clinics for Children Under Five Years
The clinics for children under five years are:
Tuesday 13:30 – 15:30 - Immunisation Clinic
Coronary Heart Disease Clinic
This clinic is led by our practice nursing team. It offers regular follow-up and screening to patients. Patients will be called for review.
Gina Lee is a fully trained counsellor and works part time in the practice seeing patients who are referred by their doctor for help with issues such as difficult life experiences and stress management. See our staff section for her contact details.
Please click here for further information on our Diabetic Clinic.
Monday 10:30 - 11:40, Thursday 09:00 - 10:10
Family Planning Clinic
All the doctors and practice nurses are pleased to help patients with their family planning requirements including pre-conceptual advice. We can fit coils and Implanon. We can also offer advice on emergency contraception.
Click here to download our Emergency Contraception leaflet.
NHS Health Checks
Keep Well is a health programme designed to help you keep as well as possible. Health checks may be offered to patients aged 45 - 74 to look for any warning signs of conditions such as heart disease or diabetes developing.
Click on the links below to find out more
There is further information about countries and vaccinations required on the links below
At Hightown we provide the following travel vaccinations* under the NHS:
The vaccinations listed below are not available under the NHS and should be provided at a local travel clinic:
*Medical checks, forms and vaccinations for the sole purpose of emigration are not covered under the NHS.
If your travel departure date is in more than 4 weeks time
Hightown Surgery Travel Risk Assessment
At your appointment we will review your risk assessment and give any NHS vaccinations that you require. If you require any additional vaccinations for countries that you are visiting that are not provided on the NHS the nursing team will suggest you telephone a local travel clinic to discuss requirements and book a consultation appointment for private "paid for" vaccines.
If your travel departure date is in less than 4 weeks time.
We are unable to provide travel services within the practice for patients travelling in 4 weeks or less. In these instances please consult a local travel clinic. (Some telephone numbers for local travel clinics are listed below.
If you require any vaccinations relating to foreign travel please telephone a local travel clinic. (The travel clinic will need details of any vaccinations you have previously had. This can be obtained from via patient access online services or you can request a printed copy from Reception)
It is important to make this initial contact as early as possible - at least 6 weeks before you travel.
Local travel clinic services
Frosts Pharmacy - Hardwick, Banbury Boots - Castle Quay, Banbury
Tel 01295 272432/262925 Tel 01295 262557
The consultant will discuss which countries and areas within countries that you are visiting to determine what vaccinations are required and will advise you if you need any private vaccinations and their costs. If necessary they will then arrange a travel consultation with you.
(The travel clinic will need details of any vaccinations you have previously had. This can be obtained via the patient access online services (if you are already registered) or you can request a printed copy from Reception)
If you are travelling to Europe the EU has published useful information for travellers on the European website.
The National Health Service provides most health care to most people free of charge, but there are exceptions.Some services provided are not covered under our contract with the NHS and therefore attract charges. GP's are not employed by the NHS, they are self-employed, and they have to cover their costs-staff, buildings, heating, lighting etc. - in the same way as any small business. The NHS pays the doctor for specific NHS work, but not for non NHS. The fee has to cover the doctors costs.
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
Examples where a patient can be charged include the following:
Examples where another company can be charged include the following:
What is covered by the NHS and what is not?
The government's contract with GP's covers medical services to NHS patients. In recent years, more and more organisations have been involving doctors in a whole range of non medical work. Sometimes the only reason that GP’s are asked is because they are in a position of trust in the community, or because an insurance company or employer wants to be sure that information provided is true and accurate
Why does it sometimes take my GP a long time to complete my form?
Time spent completing forms and preparing reports takes the GP away from the medical care of his/her patients. Most GP's have a very heavy workload - the majority of GP's work up to 60 hours a week and paperwork takes up an increasing amount of their time. In addition non-NHS work must be undertaken outside of NHS contracted time.
I only need the doctor's signature - what is the problem?
When a doctor signs a certificate or completes a report, it is a condition of remaining on the Medical Register that they only sign what they know to be true. Therefore in order to complete even the simplest of forms, the doctor needs to check the patient's entire record. Carelessness or an inaccurate report can have serious consequences for the doctor, with the General Medical Council or even the Police.
Referrals to CAMHS [NHS Child and Adolescent Mental Health Services]
Professionals, parents and young persons aged 14 yrs+ can refer via our telephone consultation service on 01865 902515 4 or via the website
The SPA team process and triage referrals for the whole of the CAMH Service, including Eating Disorder, Learning Disability and all our other specialist services.
If you are concerned that the young person needs to be seen urgently (24 hours to 7 days), or the mental health needs of the young person significantly deteriorate, please call the local CAMHS team and speak with the Duty Clinician on:
North Oxon 01865 904105
Oxford Health - Child and Adolescent Mental Health Service
CAMHS community service
TalkingSpace Plus [NHS 18+]
TalkingSpace Plus can offer help to people with a range of common mental health problems including
TalkingSpace Plus work actively with people struggling with depression and anxiety, helping them move forward and recover using psychological therapies that work.
Phone 01865 901222 or email email@example.com
Also see the Patient Self Referral Services tab in this website section for the online form.
Our peer support groups are a safe, welcoming space to share activities, issues or thoughts and to meet people who may have experienced similar issues.
Groups may be specifically for men, women, parents, young people, people with shared beliefs, ethnicity or sexuality. They may be geographically based, or they may focus around an activity such as art, sports, music, walking, cooking etc. Groups take place in many locations around the county.
If you are interested in joining any of our peer support groups, please call our Information Line on 01865 247788 to arrange an Options Session (available over the phone or in person). An Options Session involves a short conversation about your wellbeing with one of our Wellbeing Workers and includes a short questionnaire.
During this we will identify together which of our groups or activities might be most useful at this time or signpost you to alternative activities. We will also send through further details about any recommended Mind courses or groups along with details of how to attend.
Please call our Information Line on 01865 247788 (Monday to Friday, 9.30 am – 4.30 pm) for more information and to book an Options Session.
Please click on this link for days, times and locations. Peer Support Group timetable
Banbury - Banbury Wellbeing Hub, Britannia Road, OX16 5DN
Witney - Witney Resource Centre, 6 Moorland Road, OX28 6LF
Bicester - Bicester Sainsbury's Café, Pioneer Square, Bure Place, OX26 6FA
- Studio 2
Chipping Norton - Old Mill Café.
Website:- Turning Point
Turning Point are a social enterprise, providing specialist and integrated services which focus on improving lives and communities across mental health, learning disability, substance misuse, primary care, the criminal justice system and employment.
The tailored personalised care helps achieve positive outcomes by offering choice, creating independence and helping people build a better life.
Part of Ground Floor, Rectory Centre, 27-29 Rectory Road Oxford Oxford OX4 1DU
Telephone number for Oxfordshire is 0300 0134 776 and email address is Oxfordshire@turning-point.co.uk
Banbury Hub - Turning Point Banbury, Banbury Health Centre, 58 Bridge Street, Banbury, OX16 5QD. Tel: 01295 225 544
Find out more about our services in Oxfordshire on the Oxfordshire Wellbeing Cloud. Oxfordshire Wellbeing Cloud
Roads to Recovery is your countywide integrated alcohol and drugs service. We offer support to individuals throughout Oxfordshire from our full-time, dedicated recovery hubs.
At Turning Point we know that drugs and alcohol can affect many areas of your life and successful treatment start with being there. We get to know you as a person, to understand what it is that you need to help you turn your life around. We work closely with other organisations in the county to ensure that help is there when you need it.
Our services are free to you.
We offer a wide range of services from our hubs including:
Banbury Hub- This hub is open 5 days a week providing a full range of specialist services in the area
You can self refer by contacting the neighbourhood centre on 0207 233 3553 or by filling the above form.
This is our Referral Form . We accept referrals from individuals, organisations and family/friends.
Referrals can be emailed, faxed or taken over the phone. Our referral form is available at our service hubs, partner agencies and shared care settings.
We have 2 community link workers who work alongside practice staff as part of what is now called “social prescribing”. They are employed by the Banbury Alliance PCN (Hightown, Windrush and Woodlands Surgeries) to improve health through support in all areas of living and can access a wide range of resources that are additional to general medical services.
Information on Age UK
Patients will need to call and be triaged on the number below before they are seen at the Eye Casualty.
Telephone number: 01865 234567 (use option 1 followed by option 1)
Opening Hours: Monday-Friday 8:30-4:30pm and Saturday and Sunday 8:30-3:30pm (includes bank holiday). Out of hours call 111.
Better Housing Better Health (BHBH) is a longstanding service working to reduce the number of people in fuel poverty; and so improve health & wellbeing. It is coordinated by National Energy Foundation (registered charity number 298591), but involves many other organisations across Oxfordshire and Buckinghamshire, with a cross-referral mechanism in place to maximise the benefit to residents of each organisation’s field of expertise. It is kindly funded by Oxford County Council and the five local authority districts.
BHBH operates across Oxfordshire and Buckinghamshire (excluding Milton Keynes). There are no eligibility criteria for residents to access this service, although it is targeted towards vulnerable residents. It encourages residents to look out for their neighbours, and those more vulnerable than themselves, particularly when the temperature drops, and risk of adverse health effects are increased.
The network provides a central helpline, 0800 107 0044, able to give impartial expert advice on all issues surrounding fuel poverty and affordable warmth. This may include:
The helpline is promoted towards all residents likely to be struggling with rising energy bills, or those vulnerable to the cold. If residents prefer, there is also a dedicated email address, also used for incoming referrals from partner organisations: firstname.lastname@example.org.
Financial assistance for home efficiency improvements (such as loft or wall insulation, replacement high-efficiency boiler or heating control upgrades etc.) may come from grants from the Energy Company Obligation (ECO), Council assistance and incentive schemes, energy supplier trust funds, benevolent trusts, flexible home improvement loans, depending on eligibility and available funding.
For further information or to complete a contact form please click on the link below.
You can refer someone else whether you are a relation, friend or advocate.
Did you know that there are some free NHS health services you can access without needing an appointment with your GP? This is called self-referral and could help you find the care you need quicker and more easily than going through your surgery. Self-referral often includes services for drug and alcohol problems, as well as antenatal care and improving access to psychological therapies (IAPT).
You can register for most of them online. In some cases you refer yourself by phoning rather than emailing or by completing an online form.
If you are registered for patient online you can find NHS self-referral services by area, or use the NHS search directory to explore other services. Click on the link from your patient online home page.
Single Point of Access can help you or someone you care for access help from Occupational Therapists, physiotherapists or Social Services. Ring (their number) to discuss your care needs
Smokefreelife Oxfordshire is a service by Solutions 4 Health
Offering drop in sessions with fully trained advisors at clinics across Oxfordshire.
Free weekly, one to one or group sessions over 12 weeks, as well as free weekly supply of Nicotine Replacement Therapy.
Clinics are within local community settings including, shopping centres, community centres and worship places.
For further details visit: www.smokefreelifeoxfordshire.co.uk
text: QUIT to 66777
Sleepio is a fully automated online sleep improvement programme for poor sleep, which delivers tailored and engaging advice, 24/7 based on cognitive behavioural therapy (CBT). It is also NICE evaluated and NHS endorsed.
Around 20% of the adult population have persistence poor sleep. Sleepio is clinically proven to help those with insomnia make the changes necessary to achieve healthy sleep levels. In addition to better sleep, Sleepio users report improved productivity, more energy during the day and a reduction in anxiety and depression.
Anyone can access the Sleepio programme.
Click here for the link. https://go.bighealth.com/sleepio_nhs
If you have a child aged 5 - 11 years attending a primary school in Banbury, Burford or Carterton parents can contact the school health nurse team directly to request help or advice for their child.
For children at Banbury primary schools please telephone 01865 904234.
Further information on the service is available on the link below.
There are three new physical activity initiatives in and around Banbury. All are directly accessible – no referral needed.
For more information click here MAN V FAT Football
A new family programme making it easier for families to enjoy sports and leisure together. It offers free/reduced rate FAST sessions for families in Neithrop, Ruscote, Harwick and Grimsbury.
For more information click here FAST October - December
West Bar Surgery is now a parkrun practice. They will be encouraging staff and patients to attend the Banbury parkrun as volunteers, runners, walkers, spectators. There's evidence that whatever level people participate at there are positive mental and physical health benefits.
What is Banbury parkrun?
It is a 5km run - it's you against the clock.
Every Saturday at 9:00am.
The event takes place in Spiceball park, Banbury, Oxfordshire, OX16 2QU.
We all run for our own enjoyment. Please come along and join in whatever your pace!
Nothing - it's free! but please register before your first run.
For more information on this years Banbury parkrun click here Banbury parkrun
CAMHS [NHS Child and Adolescent Mental Health Services]
Professionals, parents and young persons aged 14 yrs+ can refer via our telephone consultation service on 01865 902515 4 or via the website
Oxford Health - Child and Adolescent Mental Health Service
You can self refer in the following ways:
You will speak to an Administrator who will take your referral and book a telephone appointment with one of our Practitioners.
Please complete our online form by clicking on this Link self-referral form
Please write with your contact information, including: name, address, DoB, NHS Number and contact number
Achieve Healthy Weight Loss works with a range of partners to deliver from over 50 locations across Oxfordshire.
There are a range of FREE programmes and resources on their website.
* exercise and health eating programme.
* lose weight with giving free access to Slimming World, Weight Watchers and
Man V Fat Football.
MAN v FAT Football
FA-endorsed 16-week football league exclusively for men who are overweight with a BMI of 30+ – is coming to Banbury and would-be players are being invited to sign up. Local men who want to tackle their weight issues now have the chance to join this weight loss league, commissioned by Achieve Oxfordshire, part of Oxfordshire County Council public health.
For further details visit: www.achieveoxfordshire.org.uk
call: 01865 338119
The Oxfordshire Community Bladder and Bowel Service is a community based service offering assessment, individualised treatment and support for anyone over the age of four to improve their bladder and bowel health.
Patients, family members and carers can make a direct referral to the adult service.
Referral to the children’s service can only be made by a healthcare professional.
Adult (aged 18+): 01865 904 303
Address: Community Bladder and Bowel Service Witney Community Hospital Welch Way Witney OX28 6JJ
Office opening times: Monday to Friday, 9am - 5pm
Oxfordshire Community Bladder and Bowel Service leaflet
An initial physiotherapy assessment can be arranged with a Senior Physiotherapist without a referral from your GP. Please ask at Reception for a hub referral.
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