Requests from Secondary Care

Important information for patients attending an outpatient appointment (face to face, telephone, or video)

Please note that if the hospital decide you need a sick note, urgent prescription (needed within 7 days) or an onward referral it is THEIR RESPONSIBILITY and contractual obligation to organise it. It will ALWAYS be quicker for them to do this for you than for them to direct you back to us. Unfortunately, not everyone who works in the hospital knows this and we frequently have patients directed back to us in error by the hospital. This is making it more and more difficult for patients to get through to us on the phone or make appointments with us.

Please help us by making sure the hospital organises your sick note (for the whole time you will need to be off), urgent prescription or onward referral.

You can direct them to our website( Hightown Surgery ) or speak to PALS on 0800 328 7971 if you have any problems.

Thank you for helping us improve access to appointments for our patients.

The Hightown Partners