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Hightown Surgery                                                               Care Quality Commission    

Hightown Gardens                                                              Overall rating - Good

Banbury, OX16 9DB                                                            March 2017

Tel 01295 270722

Latest News


Goodbye!

We have sadly had to say farewell to Partner Dr Park and Associate GP Dr Subramaniam as they embark on their exciting new adventures in New Zealand and Australia! They will be greatly missed by all staff and patients at Hightown Surgery but we wish them both the very best of luck for the future.

Furthermore, Dr Ahmed, Dr Harrison, Dr Chellar and Dr Nichols will be covering regular locum sessions with us over the upcoming months as we are still yet to recruit a regular GP.


Practice planned move update

After much consideration and discussion within the practice, the partners of Hightown Surgery have decided that we are no longer able to proceed with the planned move to a new surgery at Longford Park. The main reason for this decision is the increasing financial risk to the partners as the costs of the new build and other project costs have escalated over time. This is no longer manageable for the partnership, especially in the current climate of worsening destabilisation of general practices in the UK.

 

When we applied in good faith for this project in 2015, there was still hope that national and local developments could and would make general practice sustainable for partnerships, both clinically and financially, but this has very much turned out not to be the case in Banbury as elsewhere in the UK. With escalating difficulties around recruitment,  increasing clinical risk, and impaired stability in other local practices, we simply cannot afford to take on an additional financial risk of this magnitude at this time, however great the potential benefits are for primary care in Banbury or to manage the increased workload on the partners and the practice manager to deliver this project which is time taken away from the day to day running of the practice at a time when we need to prioritise patient care.

 

We know that this news will be disappointing to some local stakeholders and to our patients, as indeed it is to us, but we feel that the choice is between remaining open as a practice or taking an unconscionable and unjustified risk to our future as a practice, and therefore must choose the path of continuing to provide high quality care for our patients from our current premises for the foreseeable future.


SMOKEFREELIFE OXFORDSHIRE

Smokefreelife Oxfordshire is a service by Solutions 4 Health

Offering drop in sessions with fully trained advisors at clinics across Oxfordshire.

Free weekly, one to one or group sessions over 12 weeks, as well as free weekly supply of Nicotine Replacement Therapy.

Clinics are within local community settings including, shopping centres, community centres and worship places.

For further details visit: www.smokefreelifeoxfordshire.co.uk

                           text: QUIT to 66777

                       e-mail: info@smokefreelifeoxfordshire.co.uk


Hightown Surgery joins Parkrun

Banbury weekly parkrun

Hightown Surgery is now a parkrun practice. We will be encouraging staff and patients to attend the Banbury parkrun as volunteers, runners, walkers, spectators.  

Dr Cornwall will complete her 100th parkrun this January.

There's evidence that whatever level people participate at there are positive mental and physical health benefits. 

Parkrun

What is Banbury parkrun?

It is a 5km run - it's you against the clock.

When is it?

Every Saturday at 9:00am.

Where is it?

The event takes place in Spiceball park, Banbury, Oxfordshire, OX16 2QU.

How fast do I have to be?

We all run for our own enjoyment. Please come along and join in whatever your pace!

What does it cost to join in?

Nothing - it's free! but please register before your first run.

For more information on this years Banbury parkrun click here Banbury parkrun   Love parkrun


Have you thought about your winter plan?

People are encouraged to have a personal winter plan so they are well prepared when the weather takes a turn for the worse and the season for flu, coughs and colds really kicks in.

Tehmeena Ajmal, the county's first winter director, said: "We would like everyone in Oxfordshire to have a winter plan for themselves and their family, so that they know what they can do to keep as well as possible; what they can do if they start to get unwell; and how they can look after older family members, friends or neighbours who might need some help.”

"Winter illnesses can be headed off by taking action early, so making sure you are stocked up at home with basic cold and flu medication. Or you can visit your local pharmacist for advice and the right medicines. And NHS 111 will provide advice on the most appropriate place to go for treatment if you don't feel well. "Obviously there will be times when people become seriously unwell and hospital is the right place for them to be. But by taking a few simple steps and putting together your winter plan you may help yourself avoid admission to hospital."

Personal winter plans should include: 

  • Having a free flu vaccination if you are in an ‘at risk’ group
  • Getting help early before your condition worsens.
  • Getting repeat prescriptions in plenty of time
  • Having a well-stocked medicine cabinet
  • Stocking up on winter food supplies
  • Getting your boiler serviced
  • Keeping your home heated to 18C
  • Having a list of emergency phone numbers handy by your phone
  • Keeping an eye on elderly or frail friends, neighbours and relative

 A flu vaccine is available for free on the NHS for the following:

  • Patients aged from six months to 65 years in clinical ‘at risk’ groups (see below)
  • People aged 65 years and over
  • Pregnant women
  • All children aged two to nine (but not 10 years or older) on 31 August 2018
  • All other children with a health condition that puts them at greater risk from flu
  • People in long-stay residential care homes
  • Carers

At risk conditions: The free flu vaccine is available to patients who have one of the following conditions: a heart problem, a chest complaint or breathing difficulties, including bronchitis, emphysema or severe asthma, kidney disease, lowered immunity due to disease or treatment (such as steroid medication or cancer treatment), liver disease, had a stroke or a transient ischaemic attack (TIA), diabetes, neurological condition e.g. multiple sclerosis (MS), morbid obesity (BMI over 40), cerebral palsy or learning disability.

Public Health England has also published the ‘Keep Warm Keep Well’ leaflet which provides advice on staying well in cold weather and covers issues such as financial help, healthy lifestyle, flu jabs and heating

keep warm keep well 2019

Click on the link below to the Age UK Oxfordshire leaflet "Staying Well this Winter" which is full of useful advice on how to stay well this winter.

Age UK - Staying well this winter


 

Your appointment.

Keep it or cancel it - but please don't waste it.

Did you know that there are around 12 million missed GP appointments every year?

That's over 46,000 appointments every week, and costs the NHS around £162 million.

Missed appointments waste NHS resources and can cause serious delays in treatment for other patients.

If you no longer need your appointment or cannot attend please let us know as soon as possible so that we can offer it to another patient.


Free online sleep therapy

Sleepio is a fully automated online sleep improvement programme for poor sleep, which delivers tailored and engaging advice, 24/7 based on cognitive behavioural therapy (CBT). It is also NICE evaluated and NHS endorsed.

Around 20% of the adult population have persistence poor sleep. Sleepio is clinically proven to help those with insomnia make the changes necessary to achieve healthy sleep levels. In addition to better sleep, Sleepio users report improved productivity, more energy during the day and a reduction in anxiety and depression.

Anyone can access the Sleepio programme.

Click here for the link. https://go.bighealth.com/sleepio_nhs


 

School Health Nurse

If you have a child aged 5 - 11 years attending a primary school in Banbury, Burford or Carterton parents can contact the school health nurse team directly to request help or advice for their child.

For children at Banbury primary schools please telephone 01865 904234.

Further information on the service is available on the link below.

https://www.oxfordhealth.nhs.uk/school-health-nurses/about-us/


FLU VACCINES NOW AVAILABLE

Have you had a flu vaccine letter or text?

Please contact our Reception team to book.


Oxfordshire Mind - Peer Support Groups

Oxfordshire Mind peer support groups are a safe, welcoming space to share activities, issues or thoughts and to meet people who may have experienced similar issues.

Groups take place in Banbury, Witney, Bicester and Chipping Norton each week.

For full details please click on the clinics & services tab at the top of this page and then select mental health.


NHS Zero Tolerance Policy

Our staff are here to help you and will always try to be as polite and helpful as possible even during difficult times.

There is an NHS Zero Tolerance Policy against shouting, swearing or threatening behaviour, which will not be tolerated under any circumstances.

Patients and members of the public who are abusive or threatening towards our staff maybe asked to leave. It may sometimes by necessary for patients to be removed from our list.

 


Blood pressure monitor amnesty.

Have you been loaned a blood pressure monitor by us?

Could you please return it back to the practice promptly at the end of your monitoring period to ensure equipment is available for use by other patients.

Thank you.


Physical activity opportunities in Banbury

There are three new physical activity initiatives in and around Banbury. All are directly accessible – no referral needed.

  • MAN V FAT Football
  • Families Active, Sporting Together (FAST)
  • Banbury weekly parkrun 

For further information please click on the tab at the top of this page (Clinics & Services - Patient Self Referral Services)

 


Oxfordshire Health Visiting Team

Delivering guidance and support to parents of babies and toddlers.

Tel 01865 904 440

Click on the link below for full details.

Heath Visiting Team - how we can help

If parents wish to weigh their baby or toddler or if the query isn't urgent you can attend the Banbury weekly well baby clinics:

Wednesdays 10am - 12 noon                        Thursday 10am - 11am

East Street Children's Centre, Grimsbury       Sunshine Centre, Bretch Hill


New Bowel Cancer screening test

Bowel Scope Screening is a one-off screening test offered to men and women at the age of 55 years old. Patients aged 56 to 59 are able to self-refer. It is a new modality of screening and will run in addition to the current FOBT screening home test kit sent to people’s homes from the age of 60.  

 

Bowel Scope Screening patients are invited into hospital to have a one-off flexible sigmoidoscopy procedure to find and remove any small polyps in the left side of the bowel, that could eventually turn into cancer. It has been demonstrated that participation in Bowel Scope Screening can reduce the incident of bowel cancer by 40% and reduce bowel cancer mortality by 50%.

 

Hightown Surgery patients turning 55 years old will automatically be invited for screening.

Further information is available on the NHS link below.

nhs.uk/Conditions/bowel-cancer-screening/Pages/bowel-scope-screening.aspx


NHS WiFi

Free wifi now available in practice.

look up health information, download health apps and browse the internet.

Search "NHS-WiFi"

There is a simple registration process to set up your account on first use.


Oxfordshire County Council – Live Well Oxfordshire website:

Have you ever wondered how to find out about local wellbeing activities and services for your patients? The Live Well Oxfordshire website is Oxfordshire County Council’s online directory of over 2000 activities and services available across the county. 

For more information please click on the attachment  

Livewell Oxfordshire

The directory can be accessed here: livewell.Oxfordshire


  

Do you order your repeat prescriptions by fax or via the Hightown website?

From October 2018 we will no longer be accepting repeat prescription requests by fax.

 

From January 2019 we will no longer be accepting repeat prescription requests via the Hightown website.

 

Please speak to our Reception Team about signing up for Patient Online Services which is a more secure system.


Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website