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Hightown Surgery                                                               Care Quality Commission    

Hightown Gardens                                                              Overall rating - Good

Banbury, OX16 9DB                                                            March 2017

Tel 01295 270722

Current Vacancies


GP required from September 2019

We are a growing, friendly, innovative and supportive training practice (11,500 patients) in the market town of Banbury, which has excellent transport links to the rest of the country and is surrounded by a variety of villages.

We are looking for a salaried GP for 4-8 sessions with the potential for partnership, if desired. We will be flexible for the right candidate and strongly encourage you to come and meet us.

We are pleased to offer:

  • Regular mentorship for newly qualified GPs with local ‘First5’ group who meet informally.
  • Clinicians meet daily at lunchtime with 2 weekly formal PHCT meetings.
  • Specialist interests actively encouraged and supported.
  • 2 GP trainers (Banbury VTS, Oxford Deanery).
  • Fantastic admin, reception and management teams; a loyal workforce with an exciting focus on staff development. Data team highly trained and deal with much of the clinical correspondence, filtering it to pharmacists, GPs or secretaries only when necessary.
  • Medicines management team, including 2 practice pharmacists and a pharmacy technician, to support the GPs in all areas of their work.
  • Excellent, cohesive nursing team of six including an ANP, HCA and phlebotomist.
  • Consistently high patient satisfaction rating.
  • QOF achievement highest in the locality.
  • Access to Primary Care Visiting Service and Neighbourhood Appointment Hub (including MSK practitioner). We have a very low home visiting rate as a result.
  • Involvement in Proactive Care Home scheme.
  • Active in local federation and networking, whilst striving to provide best patient care and job satisfaction under a successful partnership model.
  • Paper-light; Emis web clinical system, Docman.

Informal visits welcome by appointment.  Please contact our Practice Manager Diane Stringer: 01295 270722   or

Expressions of interest by covering letter and CV



REPORTS TO:                   Assistant Practice Manager


HOURS:                               22-25 hours per week

                   (1/2 day Tuesday + full days Wednesday, Thursday & Friday)


Job Summary:


Working under the direct supervision of the Practice Manager/Assistant Practice Manager to support IT/Data administration areas within the practice.


Job Duties and Responsibilities:


Summarisation of Clinical Notes

  • Summarisation of patient’s notes. Reviewing medical records and producing an accurate summary of the patient’s medical history.Data Entry Support
  1. Enter test results and consultation data into patient records ensuring accuracy and compliance with current Read/Snomed code policy.
  2. Action/oversee/code clinical letters and GP requests via workflow system under a protocol agreed by the GP’s to ensure the correct Read/Snomed coding of clinical data is entered onto the system/templates. Look out for missing data relevant to the patient’s medical history.
  3. Scanning of letters and relevant correspondence into patient’s notes via Docman clinical system.
  4. Read/Snomed coding information into the Practice clinical system.
  5. Filing and retrieving of pathology information.
  6. Carry out any action requests from GP’s e.g. generating letters to send to patients, chasing patient appointments and clinical letters.
  7. Culling of patients paper records and filing.
  8. Assist in data collection audits for the practice as instructed by the Practice Manager.
  9. Running system reports and extracting statistical data.
  10. Run and action QoF recalls.
  11. Action GP2GP transfer of electronic notes.
  12. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers including use of OxWeb – case notes.
  13. Reception cover as and when required especially during periods of holiday or sickness.
  14. Advise the Practice Manager/Assistant Practice Manager of any problems arising from data entry which are otherwise unresolvable.IT Support
  • Resolve simple printer and PC problems, troubleshooting IT problems and identify solutions. Where appropriate liaise with ABS/CSU IT Support to resolve issues that require their input and report IT faults to appropriate supplier’s helpdesk.
  • Adhere to the Practices protocols on data security.Audit
  • Run contract searches and reports as and when required
  • Ensure data is consistently entered and run searches to find anomaliesData protection 
  • Ensure security of data in accordance with the Data Protection Act/GDPR/Information Governance.

Other duties

  • Any other duties commensurate with skills and responsibilities.


  • Sound knowledge of Windows and MS Office
  • Awareness of data security requirements
  • IT literate
  • Good verbal and communication skills
  • Problem solving and multi-tasking skills
  • Attention to detail
  • Ability to prioritise and adhere to required timescales
  • Problem solving skills
  • Flexible approach, team player, good sense of humour
  • EMIS experience desirable but not essential

If you would like to know more please contact us. We welcome informal visits. Please contact Jenny Falkner to arrange.

Application form

JOB TITLE: Medical Receptionist - Afternoons


SALARY & BENEFITS: Dependent on level of experience


WORKING HOURS: 25 hours per week.


CONTRACT TYPE:  Fixed term – 2 months




Being a Medical receptionist is so much more than booking appointments. In this role you will have the opportunity to help people, often when they need it the most. The doctors and nurses depend heavily on the reception staff to provide much needed support to the patients and other teams across the surgery.


This is a busy and varied role that you will find interesting and often challenging but above all, rewarding. You will be joining a friendly, approachable and committed team.


You will undertake a wide range of reception and administrative duties, processing prescription requests, distribution of information, messages and enquiries for the clinical team and external agencies and the provision of general support to the practice. Duties include greeting and directing patients, booking appointments, processing information.


Your role is pivotal to the practice and you are the central point of contact for patients.


The role offers 25 hours per week/ 5 days per week between the hours of 12.30 -6.30pm. Candidates should be flexible as there will be occasions where they may be asked to work additional and/or different hours to cover Reception colleague’s sickness or annual leave.




Previous NHS/Medical Receptionist experience would be an advantage.

You will have good communications skills, strong written and spoken English both face to face and over the telephone. You will also need sound basic IT skills. You must like dealing with people and be able to work in a busy environment. You will be backed up by a supportive team and given full training to develop your skills, engagement and job satisfaction.


You will be confident dealing with the public and also calm under pressure.


Key experience essential for the Medical Receptionist role:

  • Live within a commutable distance of Banbury
  • IT literate
  • Confident dealing with the public
  • Available to work between the hours of 12.30 – 6.30pm


If you would like to know more please contact us. We welcome informal visits. Please contact Jenny Falkner to arrange.

Application form

Medical Receptionist job description


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